Shipping & Customs Policy

All orders are processed within 1–5 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Location	Estimated Delivery Time
United States	15–25 business days
Australia, Canada, United Kingdom, Japan, South Korea, France, New Zealand	15–25 business days
Europe (other countries)	15–30 business days
Brazil, Mexico, Central & South America, Asia, Africa	20–40 business days

Shipping times do not include processing time. Delays may occur due to customs clearance, carrier issues, or national holidays.

You will receive an email with a tracking number once your order ships.

If you do not receive tracking information within 5 business days, please contact us.

You can also check your tracking status under:

My Account > Orders > Order Details

For some carriers, tracking updates may take 2–5 business days to appear.

If your order was placed more than 5 business days ago and there is still no update, please contact us.

Some items may ship separately depending on availability or warehouse location.

Don’t worry — all your packages will arrive.

In most cases, small orders are not charged customs fees. However, it is your responsibility to check with your local customs office.

Please note:

Import duties, taxes, or charges are not included in the item price or shipping fee.
Any such charges are the buyer’s responsibility.
We are not responsible for delays or additional charges due to customs clearance.
By purchasing from us, you agree that your order may be subject to customs processing and fees.

Shipping time starts after dispatch, not after order placement.
Orders placed around holidays or requiring verification may be delayed.
Packages marked “Delivered” by the carrier are considered complete — we are not liable for theft or loss.
Refused deliveries or unaccepted shipments are not eligible for refund.
By shopping at gojoglasses.com, you accept all terms outlined above.